We are making changes in an attempt to create an office which provides our staff and our patients with increased
safety during this pandemic. There is nothing that we can do which will reduce the risk of exposure to COVID-19
If you are in a high risk group, we recommend that you stay at home.
At appointment booking:
We request that you fill out the intake form online if you are able to fax or email it to us. Please do not
print the form and bring it with you.
At appointment confirmation:
If you have been unable to fax or email the intake forms to us, we will go over the information with you by
At check in:
We ask that you call us from your car to confirm your arrival, we then ask that you wait in your car rather
than entering the building.
We will confirm that all patients are free of COVID-19 symptoms and have not had any known exposure to COVID-19
within the past 14 days.
When the office is prepared, we will invite you in. Your temperature will be taken and must be below 100.4
You must wear a mask or you will not be allowed into the office. If you do not have a mask, we can provide
you with one.
You will be taken directly to the exam room, there is no longer a waiting area inside the office
Unless there is a compelling reason, only the patient will be allowed into the office.
Everyone, including staff, will use hand sanitizer EVERY time they come into the office.
After the examination:
Where possible, we prefer that all payments are made with a credit card. Credit card payment will be handled
over the phone.
Frame selection and glasses purchasing now require their own appointment times. If you know in advance that you
wish to purchase glasses, please let us know so we can schedule your frame selection just before or just after
All frames which are handled must be disinfected before they are returned to the frame display board.
Only a single patient can be in the frame selection area at once, so please be efficient with your time
while selecting glasses.
At dispensing of glasses/contacts:
All deliveries require an appointment, even curbside deliveries.
Only a single patient can be in the dispensing area at once.
We believe that a properly fitted pair of glasses is important, however if you wish to reduce your
exposure you should elect curbside pick-up and return to have your fitting when you feel it is safe.
We encourage all contact lens orders to include direct-to-patient shipping which will be provided
at no cost for any order of two or more boxes of contacts.
Masks are to be worn full time by all staff and all patients while they are in the building.
Glasses repairs also require an appointment. They should be dropped off and the patient will be called when
the repair is complete.
One of the dispensing tables has been moved into the former waiting area to create separate spaces for
frame selection and dispensing.
The front door to our office is to remain locked at all times.
As much as is possible, some of the windows will be open to improve ventilation.
The exhaust fans in the exam rooms are to remain on during all business hours to increase airflow in the